Aletto Help & FAQ

Open the alert from your list. Its Message, Schedule, and Recipients are shown as separate sections, each with its own Edit action — change just the part you need without recreating the whole alert.

• Pause / Resume — use the toggle on the alert's status card to stop it firing temporarily without deleting it or losing its settings.
• Delete — permanently removes the alert; use Delete Note or Delete Location Alert at the bottom of the screen. This can't be undone.
• Duplicate — creates a copy of the alert with all settings pre-filled (message, schedule/triggers, recipients) so you can quickly save it as a new alert. Access this from the action menu on the alert's details screen.

Once a one-time alert has already fired (shown as Completed), it can no longer be edited — delete it and create a new one, or duplicate it to make a new draft with the same settings if you need to send it again.

Work through these in order:

1. Make sure notifications are allowed for Aletto in your phone's system settings.
2. Open the sender's connection and confirm the App Alerts switch is on under "Alerts from … to me".
3. Confirm this device is checked in the device list beneath that switch. If the channel is on but no device is checked, nothing is delivered.
4. Make sure the device has a working internet connection.
5. If you recently reinstalled or cleared the app, open Aletto once so it can re-register for notifications.

1. Check the email address is verified (add it in Settings and confirm via the verification link we email you).
2. Confirm the Email Alerts switch is on for that sender, and the specific address is checked.
3. For more than one email address, make sure you have enough credits — additional addresses cost credits per alert.
4. If the sender is out of credits, their email alerts can't be sent (their push alerts to you still work).
5. Check your spam/junk folder and add our sender address to your contacts.

1. Start a new location alert from the alert-type pills on the home screen.
2. Pick a place — choose one of your saved locations or drop a new pin on the map.
3. Choose the trigger(s): arrive, leave, and/or stay (dwell) — dwell fires only after you've remained at the place for a number of minutes you set, useful for "still at the office" style alerts.
4. Write the message, set an optional cooldown, and pick whether it's one-time or recurring.
5. Choose recipients — yourself and/or connections — and save.

The first time you add a place or create a location alert, Aletto asks for location permission. Grant "Allow all the time" so the alert can fire while the app is closed.

Location alerts depend on background location, which phones manage aggressively to save battery. Work through these:

1. Open your phone's settings for Aletto and set location access to "Allow all the time" (background). "While using the app" is not enough for alerts to fire when Aletto is closed.
2. Make sure Location / GPS is turned on for the phone and that Aletto is not restricted by a battery-saver or "deep sleep" setting.
3. Confirm the alert isn't paused and hasn't already fired (one-time alerts complete after their first trigger).
4. Remember the cooldown: after a trigger, the same alert waits a short while before it can fire again.
5. Geofences rely on the operating system and can take a short time to register after you cross a boundary — precise, instant triggering isn't guaranteed.

A location alert has to notice you arriving at, leaving, or dwelling at a place even when the app isn't open, so it needs background location access. Aletto only uses your location to check your saved-place geofences and trigger your alerts — it isn't used for advertising or profiling, and it's never shared with your connections. If you grant only "While using the app," Aletto shows an in-app dialog explaining that alerts may not fire in the background and offering a shortcut to Settings to upgrade to "Allow all the time." You can change location access any time in your phone's settings, or remove saved places from Settings → My Locations.

Because a location alert's geofences are registered directly on the hardware of the device where it was created, you must use that same device to edit its location or triggers. Location alerts can't be moved to a different device — if you switch phones, delete the old alert and create a new one on your current device.

Go to Settings → My Locations. There you can add a place by dropping a pin on the map, rename it, move its pin, or delete it. You can also search your saved locations using the search bar at the top of the screen. A saved location can be reused across several alerts; editing or deleting one updates the location alerts that use it. Your saved coordinates are stored encrypted and are visible only to you.

They need your permission first. Open the connection and, under "Alerts from … to me", tap Grant Access. If you previously declined or paused them, you can reinstate access from the same screen.

Just open Aletto on that device — reinstalls on the same hardware are recognised and linked back automatically, and the stale entry is retired on its own shortly after. If Aletto asked "Is this a new device?" and you have only this one physical device, choose "I reinstalled it" to merge them.

It appears only when a device looks like one you already use but we can't be 100% sure.

• New device — keep it as a separate device (you really do have another phone/tablet).
• I reinstalled it — this is the same device after a reinstall or data clear; we'll link it to your existing device so your settings carry over.

Picking the wrong option isn't harmful — at worst a stale device entry is cleaned up automatically later.

Devices that can no longer receive notifications (uninstalled, signed out, or with an expired token) are retired automatically to keep the list accurate. Simply sign in again on that device and it will reappear as active.

App (push) alerts are always free. Email uses credits:

• Sending — you spend 1 credit per recipient, per alert. A single alert emailed to 10 recipients uses 10 credits.
• Receiving — your first email address is free (the sender's credit covers it). Any additional address you enable for a sender costs you credits per alert.

If you're out of credits, email won't be sent (for sending) or won't reach your extra addresses (for receiving). Push delivery is unaffected.

Open Settings → Profile → Credits to see your balance and buy a credit pack. Your balance is made up of two buckets:

• Monthly allowance — included with paid subscription tiers; resets each billing cycle and doesn't roll over.
• Purchased credits — bought as one-time packs; these never expire and are used only after your allowance runs out.

Purchases are processed through your device's app store, so refunds and payment issues are handled there. If a purchase doesn't show up, use Restore Purchases on the Credits screen before contacting support.

Email sending uses credits — 1 per recipient per alert. If your balance is too low to cover all recipients, those email alerts aren't sent. Top up your credits, and make sure each recipient still has email enabled for you and a verified address. App (push) alerts to those recipients are unaffected.

Connections and people search require a full account. If you're using Aletto as a guest, create an account (Google or email) from Settings to unlock them.

• Pause — temporarily stop App or Email alerts from that person; your device/email choices are saved for later.
• Delete — removes the connection; they can request again later.
• Block — stops all alerts both ways, removes the connection, and hides you from each other in search. You can unblock later from Settings.
• Report — flags the user for inappropriate content or spam, submitting a report to our moderation team while also blocking them.

To review or undo a block later, go to Settings → Blocked Users — it lists everyone you've blocked with an Unblock button next to each. Unblocking lets them find you in search and send a new connection request, but it doesn't restore the connection permissions you had before.

Don't want to go that far? Open that connection's details screen instead — under "Alerts from … to me" you can be more surgical:

• Stop just one channel. Turn off the App Alerts or Email Alerts switch independently for that person — e.g. keep receiving their push alerts but stop their emails, or vice versa. This only affects this connection; your other connections are untouched.
• Send their alerts to a specific device or address. Expand the channel and check only the device(s) or email address(es) you want this person's alerts to reach — everything else stays unchecked. Since each connection has its own checklist, you can effectively redirect one connection's alerts to a single device while another connection still reaches all of them.

The controls above are per connection. If you'd rather manage things from the device or email address side — across every sender at once — use Settings → My Devices and Settings → My Emails.

Each device or email address listed there has two independent switches:

• My Alerts — notifications from your own alerts.
• Connections' Alerts — notifications from people you're connected to.

Turn either one off to stop just that source from reaching that device or address — for example, disable Connections' Alerts on an old tablet so only your own notes show up there, or disable My Alerts on your email so you only get emailed when someone else's alert is sent to you. Turn both off to fully pause that device or address without removing it.

This is a quick way to silence a specific device or address for everyone at once, instead of adjusting each connection individually.

Both are available in Settings. For your security, these actions require a recent sign-in — if prompted, sign out and sign in again, then retry. Deleting your account is permanent and removes you from others' alerts.

Sensitive actions (deleting your account, exporting data) require a fresh sign-in as a security step-up. Sign out, sign back in, and perform the action again right away.